| Stakeholder group |
Main issues / Key topics |
Uses and methods/opportunities of main dialogues |
Frequency |
| All stakeholders |
- Comprehensively communicating Bridgestone’s approaches and initiatives for enhancing corporate value over the medium to long term
- Deepening mutual understanding through dialogue
|
■ Publishing Integrated Report |
Annually |
| Customers |
- Developing appealing products/services
- Providing timely response and support
- Providing appropriate information
- Effectively managing customer information
|
■ Boosting recognition of the Group’s activities and generating opportunities for co-creation
■ Reflecting customer feedback into products and services |
| Responses to Customer Communication Center inquiries |
Daily |
| Analysis, database compilation, and internal utilization of customer input |
On a timely basis |
| Bridgestone Innovation Park's Bridgestone Innovation Gallery dedicated to Bridgestone's history and innovation initiatives |
On a timely basis |
| Websites and social media |
Daily |
Daily sales and service activities
(retail stores, dealer channels, online commerce)
|
Daily |
| Market research/Customer satisfaction survey |
On a timely basis |
| Auto shows and exhibitions |
On a timely basis |
Shareholders
and Investors |
- Providing appropriate and timely information
- Maximizing corporate value
|
■ Dialogue-based IR activities and timely, appropriate information disclosure
■ Reflecting shareholder and investor perspectives/feedback into management and IR activities |
|
Annual Shareholders’ Meeting
|
Annually |
| Corporate Governance Report |
Annually |
| Corporate Governance Code Report |
Biannually |
| Financial results review meetings |
On a timely basis |
| Mid Term Business Plan (2024-2026) and progress updates |
On a timely basis |
| Investor relations website |
Daily |
| Reports based on International Integrated Reporting Framework |
Annually |
| Individual meetings with investors, and ESG dialogue with investors |
On a timely basis |
| Communications at sustainability-related events |
On a timely basis |
Business
Partners |
- Ensuring fair and impartial transactions
- Communicating the Sustainable Procurement Policy
|
■ Promoting dialogue and mutual understanding to achieve sustainable procurement
■ Encouraging dialogue to improve on-site environments
■ Capacity building and supporting improved yields and income through dialogue with and education for smallholder farmers |
| Daily procurement activities |
Daily |
| Procurement policy explanatory forums/Sustainability seminars |
Annually |
| Global Sustainable Procurement Policy rollout |
On a timely basis |
| Employees |
- Respecting human rights
- Promoting diversity and inclusion, including diverse working styles
- Developing and utilizing human resources
- Promoting occupational health and safety, and health and productivity management
- Facilitating mutual understanding between management and labor
|
■ Improving engagement through mutual understanding with employees
■ Objectively analyzing survey results and formulating and implementing action plans to improve workplace environments based on dialogue |
| Issuing and revising Bridgestone Code of Conduct, Global Human Rights Policy and Global Anti-Bribery Policy |
On a timely basis |
| Employee engagement survey |
On a timely basis |
| Personnel evaluation systems and career development consultation |
On a timely basis |
| Talent matching system (open-posting system and job-matching system) |
On a timely basis |
| Participation in Valuable 500, appointment and recruitment of female managers |
On a timely basis |
| Meetings between labor and management |
On a timely basis |
| In-house newsletters and intranet |
Daily |
| Town hall meetings |
On a timely basis |
| Bridgestone Group Awards and other reward systems |
Award: annually |
| Local Communities,
NGOs |
- Contributing to local communities
- Preserving local environments
- Supporting activities in locations with Bridgestone Group operating sites
|
■ Understanding issues in local communities, supporting solutions, and building trust |
| Donations and social contribution activities |
On a timely basis |
| Facility tours |
On a timely basis |
| Environmental and safety education activities |
On a timely basis |
| Sponsorship and aid for local events |
On a timely basis |
| Disaster relief and reconstruction support |
On a timely basis |
| Dialogue and collaborations with NGOs |
On a timely basis |
| Government Agencies, Industry Organizations and Educational Institutions |
- Contributing to the development of a safe and reliable mobile society
- Supporting education activities
- Participating in industry economic impact studies and supply chain assessments
|
■ Promoting and supporting the formulation of industry standards
■ Revising policy guidelines in line with social and industry trends |
| Trade association memberships, committees and conferences |
On a timely basis |
| Dialogue and collaborations with economic and industry organizations |
On a timely basis |
| Dialogue with government representatives |
On a timely basis |
| Participation in global initiatives on sustainability and environment such as the Tire Industry Project operated under the World Business Council for Sustainable Development, the Global Platform for Sustainable Natural Rubber, Task Force on Climate-related Financial Disclosures, and Business for Nature |
On a timely basis |
| Interaction and exchanges of opinion with municipal government agencies |
On a timely basis |
| Communication, coordination, and support of industry-government-academia partnerships |
On a timely basis |
