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Business Continuity (BCP), Risk Management

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Mission

Prevent and mitigate operational risks
We anticipate, prevent, and mitigate risks, but when crises arise, we protect our people, property, and profits.

Management Structure

To promote Group-wide sustainability activities, Bridgestone created a structure comprising a global CSR management system, a regional CSR management system, and working groups (WGs) for each area of activity.
The global CSR management system prioritizes initiatives in areas pertaining to a variety of global issues, formulates global sustainability strategies, confirms the progress of activities in each area, reports to the Global EXCO,*1 and confirms the in-house penetration of CSR activities conducted by the Global CSR Enhancement Committee (GCEC).

The Bridgestone Group broadly divides risks into two categories: business strategic risks, which are related to management decision-making, and operational risks, which are related to daily operations. The former is handled through business operations, while the latter is handled by the Chief Risk Officer (CRO), who has overall responsibility for managing risks. In this way, the Bridgestone Group promotes risk management activity initiatives.

With respect to risk management activities, the Bridgestone Group promotes identification, evaluation, corrective measures, review/monitoring and audit of risks under normal circumstances, as well as the development and implementation of business continuity Plan while enables the swift resumption of business in emergency situations.

In 2016, under GCEC, the BCP, Risk Management WG was established, comprising members from each SBU*2.
The WG developed “the Risk Management Principle” including the WG Mission, Role and the responsibilities of Leadership, Organization and individual. Based on the Principle, the WG has been upgrading the Risk Management System.

The Bridgestone Group endeavors to fulfill the expectation of society in a proactive manner and to apply this same objective to its activities.

  1. Global Executive Committee: The highest-level committee associated with Bridgestone Global Group business execution
  2. Strategic Business Unit

Activities under Normal Circumstances

The Bridgestone Group promotes the appropriate management of important risks common for the Group, as well as carefully crafted activities that consider the scale and unique characteristics of each business office and subsidiary through Group Global unified activities and autonomous activities at divisions and SBUs.
In terms of unified activities, we began identifying risks at the Bridgestone Group (excluding companies in which Bridgestone has an equity stake of 50% or less) in 2009. From then on, we select important risks common for the Group from among those identified and promotes unified Group-wide countermeasures every year. These activities will continue to be conducted in 2017.

At the same time, to promote autonomous activities at divisions and SBUs, the CRO was established in each division and SBU to promote detailed risk management activities corresponding to the scale and unique characteristics of each business office and subsidiary under each division or SBU.

Emergency Responses

The Bridgestone Group develops Business Continuity Plans (BCPs) to take measure to important risks of the countries and regions with the aim of ensuring immediate initial responses to emergencies, as well as business continuity and rapid recovery in the event of disaster. When incidents occur, the Bridgestone Group has the immediate reporting system to CRO. And the crisis management organizations are activated to respond to the incidents systematically.

Earthquake Countermeasures

Emergency countermeasure organization drill in Kodaira

Emergency countermeasure organization drill in Kodaira

The Bridgestone Group develops BCPs and conducts drills to prepare for major earthquakes, which pose a significant risk.

In Japan, the Bridgestone Group also has established a BCP in preparation for a major earthquake in the Tokyo metropolitan area that would affect our head office, technical centers, and many other functions. We created a three-pronged office framework approach (consisting of Kyobashi, Kodaira, and Yokohama) for emergencies, ensuring backup functions. Emergency countermeasure organization drills are conducted in these three districts annually.

In 2015, evacuation points placing the highest priority on the preservation of human life and evacuation procedures were put in place at domestic facilities at risk in the event of a tsunami.

In addition, since the Great Hanshin-Awaji Earthquake in 1995, the Bridgestone Group has systematically implemented earthquake-resistance measures in buildings.

Response to New Types of Influenza and Other Severe Infectious Diseases

The Bridgestone Group has formulated BCPs to address the spread of new types of influenza and other severe infectious diseases that are potentially pandemic in scope.
During the 2013 outbreak of type H7N9 avian influenza in China, we held weekly meetings to ensure the consistent sharing of information about conditions. We also supported the creation and maintenance of BCPs for all subsidiaries throughout China.
In 2015, we revised our response standards in light of pandemic phase changes indicated by the World Health Organization, which announces epidemic levels, and in response to the China avian influenza and Ebola hemorrhagic fever. Going forward, Bridgestone will promote these initiatives throughout the entire Group to create a structure enabling a unified response to the spread of infectious diseases in all countries.

Personal Information Protection

The Bridgestone Group recognizes that it has been entrusted with the personal information of its customers and business partners, and has an obligation to handle this information carefully under the philosophy of respecting the personalities of individuals. In March 2005, we formulated a basic policy for personal information protection and put into place a structure for information management based on this policy. We created a Compliance Casebook, incorporated into our e-learning program cases involving personal information protection, and conduct ongoing trainings utilizing specific examples for all employees at Bridgestone and its group companies in Japan.

IT Security

The Bridgestone Group takes a systematic approach to IT security in order to prevent leaks of customer data and other confidential information and to ensure stable business continuity. We have formulated key points and standards for IT security as the regulations and rules regarding IT security activities and make regular revisions in response to technological advancements and changes in IT risks. Particularly strict standards have been set for the information systems handling personal information.

For the global group company network, Bridgestone is coordinating with the IT security teams in regions with Bridgestone Group companies, and working to formulate a new global security framework.

Bridgestone also takes steps to continually strengthen IT security throughout the corporate group, including e-learning programs for employees regarding email and other aspects of IT security, and regular internal audits to raise IT security awareness among employees.

Further, to counter targeted attacks and other advanced cyber threats, Bridgestone is strengthening its monitoring of networks and other systems and has established a structure to provide an immediate response to any IT security incident.